100% Live Arrival Guarantee – Buy Aquarium Fish with Confidence
At Quinn’s Fins, we take pride in offering healthy, high-quality aquarium fish, and we back every order with our 100% Live Arrival Guarantee. Whether you're purchasing tropical fish, invertebrates, or live plants, you can shop with confidence knowing that your order will arrive alive and in excellent condition—or we’ll make it right!
What is Our 100% Live Arrival Guarantee?
Our Live Arrival Guarantee ensures that every fish, shrimp, snail, or aquatic plant you purchase from us arrives healthy and thriving. If any livestock arrives DOA (Dead on Arrival), we offer a replacement, refund or store credit to ensure you get the best value for your order.
How Do We Ensure Live Arrival?
- Expert Packaging – We use insulated shipping materials, oxygenated bags, and heat/cool packs (as needed) to protect your aquatic pets during transit.
- Fast, Secure Shipping – We offer overnight and fast shipping options to minimize travel time and stress.
- Health Checks Before Shipment – All live fish and invertebrates undergo a thorough health inspection and fasting before being packed for delivery.
What to Do If You Have an Issue?
If you experience any losses upon delivery, simply follow these steps:
- Take Clear Photos – Snap a picture of the fish or invertebrates in the original, unopened bag within two hours of delivery.
- Contact Us Immediately – Reach out to our customer support team at help@quinnsfins.com with your order details and photos.
- Receive a Replacement, Refund or Store Credit – Once verified, we will issue a replacement (when available), refund or store credit toward your next purchase.
Shop with Confidence – Your Satisfaction is Our Priority
We are committed to providing healthy, high-quality live fish with safe, reliable shipping. Our 100% Live Arrival Guarantee ensures that you can shop for your favorite freshwater fish, shrimp, snails, and aquatic plants worry-free.
Order today with confidence and bring vibrant life to your aquarium!
